TERMS OF SALES
PREAMBLE
These terms of sale are concluded between:
– on the one hand the company SOBA, obrt za dizajnerske djelatnosti i ostale poslovne usluge, holder of the domain name www.soba.hr, registered by founder Mario Vurdelja, OIB:69446523866 and whose head office is established in Croatia, Martićeva Ulica 14E, 10 000 Zagreb, hereinafter referred to as “SOBA”,
– and on the other hand any natural or legal person making a purchase on the site www.soba.hr, hereinafter referred to as “Customer”.
These conditions express the entirety of the obligations of the parties. In this sense, the Customer is deemed to accept without reservation all the provisions of these terms and conditions. No general or specific condition contained in the documents sent or delivered by the Customer will be able to be integrated into the present, since these documents would be incompatible with these general conditions.
PURPOSE
The present terms of sale aim at defining the contractual relations between SOBA and the Customer and the conditions applicable to any purchase of products made on the www.soba.hr website that the Customer is of Croatian or foreign nationality, or that he either professional (B2B) or consumer.
DURATION
These conditions apply throughout the duration of online products offered by the company SOBA, owner of the domain name soba.hr.
ARTICLE 1 – ACCEPTANCE OF THESE GENERAL CONDITIONS OF SALE
By confirming your order, you acknowledge having read these terms and conditions of sale and accept them in their entirety. Acceptance of the general conditions of sale:The Customer acknowledges having read the terms and conditions of sale and expressly accepts them as soon as he has confirmed his order on the Site. Regarding orders that are not placed online on the site (e-mail, phone, …) the Customer acknowledges having read and expressly accepts the terms and conditions of sale as soon as he receives and does not dispute his e-order confirmation email. By accepting the terms of sale, the Customer accepts without reservation all the stipulations provided for in these conditions, to the exclusion of all others. The terms of sale are those in force on the Site at the date of validation of the order by the Customer. The terms of sale are valid for the duration necessary for the supply of the goods and services subscribed, until the extinction of their guarantees.
ARTICLE 2 – SELLER IDENTIFICATION
The present terms of sale concern the online sale website :
www.soba.hr
Seller’s details :
SOBA, vl. Mario Vurdelja
OIB: 69446523866
MB: 98269305
Martićeva ulica 14 E
10 000 Zagreb
CROATIA / HRVATSKA
Founder and owner:
Mario Vurdelja
IBAN: HR8824020061140418132
SWIFT / BIC : ESBCH22
email: info@soba.hr or mario@soba.hr
Customer service : Monday to Friday from 11.00 am to 6.00 pm
ARTICLE 3 – CHARACTERISTICS OF SOLD ARTICLES
The website www.soba.hr offers a range of furniture, decorative objects and household utensils, stationery, jewlery, books, magazines and other objects, the characteristics of which are set out by : the photo, the designation, the quantity, the made to order status, the price in Euro ( EUR ) and in Croatian Kunas ( HRK ).
ARTICLE 4 – PRICES
All the prices indicated on www.soba.hr are expressed in Euros, EUR and in HRK / kn ( Croatian Kuna ) until 31.12.2023. , are freely fixed by the company SOBA and include all taxes. The total price must be paid fully at the time the order is finalized, which mean the price of the item(s) and the delivery charges. They include shipping and packing costs.
In the event that a pricing discrepancy arises as a result of human error, the end customer shall be promptly notified, and the seller shall undertake diligent efforts to rectify the matter in an exemplary manner.
All extras on www.soba.hr are negotiable by the buyer via email : info@soba.hr
ARTICLE 5 – WITHDRAWAL PERIOD
The buyer has a period of 14 working days to return, at his own expense and risk, the item or items that would not be suitable, for an exchange or a refund. The matter of exclusions are made-to-order items that are specifically made for you with an ETA presented in the description. This period runs from the day of receipt of the order. This right of withdrawal is exercised without penalty, however the cost of return will be the responsibility of the buyer and the conditions of the shipment and must be identical. The return of the product or products is carried out in their original packaging, intact, accompanied by any accessories and in perfect condition for resale (not used, not soiled, undamaged …), with the indication of the n ° of control to which the products relate. Otherwise, the items will not be returned, refunded or exchanged.
Returned products travel at the expense and risk of the Customer. Any damaged product, incomplete, absent or whose original packaging has been damaged, will not be refunded or exchanged and will be returned to the Customer at its expense.
All returns must be made to the following address :
SOBA
2nd floor
Trg Vladka Mačeka 5
10 000 Zagreb
CROATIA / HRVATSKA
*SOBA recommends to the Customer to return the products with a recommendation or a complementary insurance guaranteeing, if necessary, the compensation of products up to their real market value in case of spoliation or loss the package or packages.
Once the buyer has exercised his right of withdrawal within the time limit, SOBA undertakes to reimburse him within 30 working days from the date on which this right was exercised, the totality of the sums paid, with the exception of the expenses of return. When the period of fourteen (30) days expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the next working day.
If the return of the product (s) purchased (s) is due to an error on the part of SOBA, the return costs will be fully refunded to the Customer.
MADE TO ORDER RETURN POLICY - PARTIAL REFUND POLICY APPLIES
The buyer has a period of 14 working days to make a claim and return, at his own expense and risk, the Made to order item or items that would not be suitable, for or a partial refund ( 70% of the purchased price ). This period runs from the day of receipt of the order. This right of withdrawal is exercised with penalty, and the cost of return will be the responsibility of the buyer and the conditions of the shipment and must be identical. The return of the product or products is carried out in their original packaging, intact, accompanied by any accessories and in perfect condition for resale (not used, not soiled, undamaged …), with the indication of the n ° of control to which the products relate. The refund of made to order items is not fully but only 70% of the full paid price - purchased price.
Returned made to order products travel at the expense and risk of the Customer. Any damaged product, incomplete, absent or whose original packaging has been damaged, will not be refunded or exchanged and will be returned to the Customer at its expense.
All returns must be made to the following address :
SOBA
2nd floor
Trg Vladka Mačeka 5
10 000 Zagreb
CROATIA / HRVATSKA
*SOBA recommends to the Customer to return the products with a recommendation or a complementary insurance guaranteeing, if necessary, the compensation of products up to their real market value in case of spoliation or loss the package or packages.
Once the buyer has exercised his right of withdrawal within the time limit, SOBA undertakes to reimburse 70% of the purchase price to him within 30 days from the date on which this right was exercised, the totality of the sums paid, with the exception of the expenses of return. When the period of fourteen (30) days expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the next working day.
ARTICLE 6 – PAYMENT
The buyer must pay by the method of payment offered on the website www.soba.hr, full payment of his order at the time of its acceptance.
The payment methods accepted by the company SOBA and its online sales site www.soba.hr are the credit card via Corvus Pay.
Corvus Pay is a secure online payment platform, providing a smooth and secure payment process with no worries for our customers.
This method of payment is free for you, a commission is asked to SOBA for each of your payments.
If your payment is not received within a maximum of 7 days after your order, SOBA reserves the right to cancel your order and make the item(s) available to other customers.
Credit card info is collected by Corvus Pay with the sole purpose of processing payment of ordered products. Privacy policies of our partner can be found on the web page: www.corvuspay.hr.
ARTICLE 7A – SHIPING / DELIVERY
The members of SOBA do their best to ship orders within 24 to 72 hours, working days. (Monday to Saturdays, excluding Sundays and holidays)
The customer receives an order confirmation email as soon as www.soba.hr receives an order. The Customer must provide the references of this e-mail for any correspondence with SOBA’s customer service. The Customer is also informed by e-mail of the dispatch of his order, with a tracking number.
If the Customer does not receive this confirmation e-mail or if he encounters difficulties in tracking his package, he must inform SOBAS’s customer service department at info@soba.hr
SOBA has chosen the services of GLS and HP - Hrvatska Pošta for the shipment of its orders.
All parcels are sent in a format that GLS and HP - Hrvatska Pošta can provide, depending on the size, weight and protection required by the items ordered. These shipping methods allow the Customer to track the parcel at any time, from dispatch to reception.
The Customer obtains his tracking number by e-mail a few hours after the shipment. If the customer does not find this email, he should check his junk mail box before contacting SOBA’s customer service.
For international shipments, the services of GLS and HP - Hrvatska Pošta are only responsible until the package leaves Croatian territory. From the moment an order arrives in the country of the Customer, the parcel is taken care of by the national postal services of this country, which can decide, without any intervention of SOBA, to withdraw a delivery from another carrier.
If a parcel cannot be delivered to the Customer’s address because the Customer is absent, the Customer will be informed by the carrier.
The carrier chooses his own way to inform the customer of his passage, which is totally independent of the will of SOBA. SOBA cannot be held responsible for the professional conscience of the deliverer, if the customer has not been informed by the transport company. In any case, SOBA cannot be held responsible if the Customer does not take the necessary steps to recover his order from the post office indicated by the delivery services of the Customer’s country. SOBA does not also be held responsible for a change of address of the Customer or recipient if he was not informed of this before dispatch.
SOBA will do its best to help the Customer to track his shipment via the following e-mail address: info@soba.hr .
In all cases, the Customer has a tracking number to follow his order. SOBA considers that with knowledge of this tracking number, the Customer is responsible for the removal of his parcel. After a period of 30 days after shipment, SOBA cannot be held responsible and no claim can be received by our carrier services, no refund can be accepted.
If a parcel is returned by GLS or HP - Hrvatska Pošta to SOBA, for impossibility of delivery, if the address given by the Customer was erroneous, if the Customer does not report a problem to SOBA or if the Customer did not withdraw his parcel despite the follow-up, SOBA cannot be held responsible. No refund can be accepted. SOBA reserves the right to return the returned package only after receipt of payment for the new shipment. Under no circumstances are these additional shipping costs refundable.
SOBA undertakes to deliver the products ordered by the Customer in a closed and resistant packaging, adapted to the contents and the requirements of transport.
The guarantee linked to the transport is only valid if the Customer or his Consignee has refused the damaged package presented. By accepting the package, the Customer acknowledges that it has not been damaged during transport. In the event of a dispute, the original packaging must be retained until the dispute is resolved. The implementation of the guarantee linked to transport must be requested from Customer Service by e-mail to info@soba.hr within a maximum of 72 hours from the delivery of the order. After this period, no claim will be taken into account. The claim must be justified and accompanied by proof of the damage suffered (photos for example).
The Customer, at the time of ordering, is free to choose to insure his package. If the customer does not insure it, SOBA will not be able to take any steps or make any claim with the carriers and we will not be able to make any reimbursement.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the person who takes the trouble to expose the dispute.
Upon receipt of the complaint formulated by the customer, SOBA undertakes to send an e-mail to the customer acknowledging receipt of the complaint. If the complaint is judged justified, the refund will be carried out without delay and at the latest within seven (7) working days following the date of “notification of acceptance of assumption of responsibility”. The refund only includes the price of the product(s) that is/are the subject of the complaint.
ARTICLE 7B – INSURANCE
In some cases and for some countries, SOBA offers to the Customer to take out insurance in addition to shipping costs.
Choosing an insurance allows to the Customer to protect his parcel and order against breakage, loss or theft. If the Customer chooses not to take the insurance, SOBA can not be held responsible for any losses. No refund and no product replacement will be accepted.
If you choose to take out insurance and in case of damage to your package, SOBA will take care in whole or in part to establish the relationship and settle the dispute with the carrier.
ARTICLE 8 – DEFECT OF AN ARTICLE
SOBA pays the utmost attention to the quality of its products.
If however, despite all the quality checks made, a defect is to be reported, we invite you to make a complaint to Customer Service by e-mail to info@soba.hr within a maximum of 72 hours from the delivery of the order. After this period, no claim will be taken into account. The complaint must be motivated and accompanied by proof of the defect (photographs for example). Upon receipt of the complaint formulated by the customer, SOBA undertakes to send an e-mail to the Customer acknowledging receipt of the claim.
In case of proven defect, the refund including the price of the product concerned will be made without delay and at the latest within four (4) working days following the date of “notification of acceptance of assumption”.
ARTICLE 9 – ORDER MODIFICATION
If you want to make changes to your order, change the delivery address or add products, do not hesitate to contact us by e-mail to info@soba.hr as soon as possible and before the package was shipped.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
SOBA is committed to not disclosing any of your personal information, for any commercial purpose, or any other. These will only be used for the purpose of offering you a better experience of our site.
ARTICLE 11 – APPLICABLE LAW
These terms are subject to Croatian law. In case of dispute, the buyer agrees to contact the company SOBA first through the www.soba.hr site to find an amicable solution.