FAQ

HOW CAN I PLACE AN ORDER?

You can place your order by Internet 24/7.

The ordering process consists of few successive steps:

– clearly identify the selected products with the colour options, sizes, … indicated on the site,

– indicate the quantities requested per product,

– indicate the information required for delivery. This concerns in particular the precise address of delivery as well as any restrictions of accessibility of the place of delivery (building, floor, access code …), your email address and phone number,

– indicate the delivery method chosen,

– read and accept the general conditions of sale,

– and finally, indicate the method of payment chosen.

Once the method of payment selected, you can proceed to the payment of your order on the secure interface, which will validate and confirm your order.

 

WHO IS YOUR CREDIT CARD PAYMENT PROVIDER?

Credit card info is collected by Corvus Pay with the sole purpose of processing payment of ordered products. Privacy policies of our partner can be found on the web page: www.corvuspay.hr.

 

DO YOU SHIP ANYWHERE IN THE WORLD?

Yes, we ship worldwide, our customers are from all around the world. We use GLS and HP- Hrvatska Pošta services. We provide delivery at home or pick up point as your address is eligible.

 

WHAT KIND OF PACKAGING DO YOU USE?

Most of the time, good quality second-hand cardboard packaging, paper and protective wedging reused as much as possible so as not to produce more and more waste, but to guarantee sufficient protection of our products. Your orders are wrapped by Mario himself, who takes care of your products and always make sure that your packages arrive in perfect conditions

 

HOW DO I KNOW IF MY ORDER HAS BEEN TAKEN IN CONSIDERATION?

After having validated your order and proceeded to the secure payment, a confirmation e-mail will be sent to you. This is an order summary containing the nature, quantity, price of selected products, payment method and shipping address.

You will as well receive an email with an Invoice and confirmation of your order directly sent from info@soba.hr

HOW CAN I CONTACT CUSTOMER SUPPORT?

The FAQ of SOBA tries to answer in the best way, in the fastest and the most detailed way, to all your requests. If you still want to get in touch with us, we invite you to send us an email at info@soba.hr

 

WHAT ARE THE PRICES? ARE THEY WITH VAT?

The public prices on our SOBA webshop are the prices recommended by the artists and designers we represent. Shown prices are including Croatian Taxes due to our Croatia financial law which does not allow us to express our prices without VAT. 

Orders to countries outside the European Union are maybe subjected to taxes and customs charges of the country of destination. These costs and the related formalities are the responsibility of the customer / recipient. They are to be paid directly to the carrier upon delivery.

 

HOW DO I KNOW IF THE PRODUCT IS AVALIABLE? 
WHAT IF PRODUCT IS NOT AVALIABLE IMMEDIATELY?

The products are accessible within the limits of available stocks or subject to stocks available from our suppliers.

Some of our products are made-to-order only and involve additional lead time - production time.  These deadlines are indicated in the description of the article. #patience #madetoorder

If a product marked “in stock” is ordered but ultimately unavailable, we will inform you as soon as possible. This item will be refunded and you will receive the remainder of your order.

 

WHY ARE DELIVERY COSTS SO EXPENSIVE?

Delivery rates depend on the services of GLS and HP -Hrvatska Pošta.
We do not have a flat rate with other carriers and we must adapt to the rates of these 2 postal services. 

CAN I PICK UP MY ORDER?

Yes, you can. If you are resident of Zagreb or you happen to pass by Zagreb, we are happy to arrange a pick up. Just send an email to info@soba.hr and we will sort things out in shortest time so you can have your product possibly on the very same day when you purchased it online.

I WOULD LIKE TO MODIFY MY ORDER.

It depends on the progress of your order. For any request, please contact the Customer Suppirt as soon as possible, with your order number and the reference of your product (s) via email info@soba.hr.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED TO ME?

The processing time and preparation of an order varies from 1 to 2 working days. As soon as your order is shipped, you will receive a confirmation email where you can read the carrier information and the tracking number.

In case of an order includes one or more products only available in “pre- order”, we will ship the complete order once all the products that constitute the order are at our disposal.

If you want to receive quickly the products available immediately, we advise you to isolate these items in a specific order.

I SENT AN EMAIL TO CUSTOMER SUPPORT OF SOBA AND I STILL HAVENT RECIEVED AN ANSWER.

SOBA is a small business run only by Mario himself. Despite his daily involvement, it may take a little while. He strives to respond to all requests in a timely manner, but please keep in mind that its a one man job to handle all aspects of this business and he takes the time to make sure that it is well done.